“Calling in English?”
Calling in Englisch
Organisations requires a high standard concerning the telephone skills of their employees. A high level of customer orientation is demanded. Through this telephone training employees will learn how to improve their communicative skills by practising and discussing. The individual personal behaviour, in combination with an effective, pro-active and customer- oriented attitude will be dealt with.
The final goal of this training is to learn how to be more friendly towards the customer without losing effectiveness. A telephone protocol will also be treated and/or introduced. This will help the participants to perform their duties in a recognisable, uniform and representative way.
…ik ben niet in slaap gevallen en dat is voor het eerst. Als je dat vergelijkt met eerdere trainingen is deze zeker een aanrader. Wat een tempo bij de trainer en boeiend van begin tot einde.
…ik ben zelf geen held als het om rollenspellen gaat, maar ik heb mezelf er overheen gezet en het bleek het leerzaamste moment van deze dagen te zijn.
…de combinatie van beide trainers was uniek. Ze vullen elkaar perfect aan en houden de sfeer open en eerlijk. Er ontgaat ze niets.
Our approach
We focus on developing a customer-oriented and proactive attitude in every telephone interaction.
During the training, participants learn how to:
- Increase effectiveness during telephone conversations.
- Deliver professional and high-quality customer service.
- Set clear boundaries without compromising service quality.
- Communicate in a clear and customer-oriented manner.
- Answer the telephone in a professional, business-like, and friendly way.
- Strengthen both speaking and active listening skills.
- Use open, closed, and follow-up questions effectively.
- Get to the core of the caller’s question or problem.
- Summarize and confirm the caller’s request.
- Adopt a proactive communication style.
- Handle conversations with angry or dissatisfied customers.
- End and round off telephone conversations professionally.
- Maintain discipline and structure during calls.
- Understand the impact of body language and reflect on individual communication behavior.
Upon completion of the Training
After completing the training, participants will be able to:
- Represent the organization as a professional and customer-focused first point of contact.
- Handle incoming calls in a customer-oriented manner in English.
- Communicate clearly and concisely in English.
- Use common telephone expressions confidently in English.
- Assist customers in a friendly, professional, and structured way in English.
Who is it for?
This training is suitable for employees of companies, foundations, and institutions at all levels of education and experience, including:
- Telephone operators and receptionists.
- Secretaries and administrative staff.
- Patient service desk and outpatient clinic employees.
- Service desk and helpdesk employees.
- Doctor’s and dental assistants.
- Other operational support staff who regularly handle telephone communication.
Training format and duration
- In-company telephone training.
- Minimum duration: one day.
- Also available in multiple half-days or training days.
- Optional intervals between sessions for additional learning effects in practice.
Ready to improve your phone conversations?
Do you want more structure, calm, and better results in every phone call?
👉 Request a no-obligation quote and discover what this telephone training can mean for your organization.
Pakketten
- WORKSHOP
- 1 dagdeel
- Vrijstelling BTW (0%)
- Incompany workshop
- Offerte volgende dag
- Gratis hand-out
- BASIS
- 2 dagdelen
- Vrijstelling BTW (0%)
- Incompany training
- Offerte volgende dag
- Gratis hand-out en certificaat
- UITGEBREID
- 4 dagdelen
- Vrijstelling BTW (0%)
- Incompany training
- Offerte volgende dag
- Gratis hand-out en certificaat
Sitemap
Locatie Den Haag
Laan van Meerdervoort 144
2517 BE DEN HAAG
Locatie Groningen
Obergon 26
9951 HL WINSUM
Openingstijden
Ma t/m vrij: 08.00 – 18.00 uur
KvK: 27257108
Algemene voorwaarden Telefoon-Trainingen op aanvraag verkrijgbaar.